Last Update: 9 Aug 2020
Generally, you do not need to return the item/items. In most occasions, due to hygiene reasons, we will refund you. However, it must be underlined that MiCiShiBi.com also respects manufacture's return policy - meaning that if the manufacture would like the item back to inspect it, you will need to send it back before we can refund you.
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately we cannot offer you a refund.
To be eligible for a refund for a broken or faulty item, you will need to contact firstname.lastname@example.org as soon as the item has been delivered, explaining what the issue is and, if needed, attaching clear pictures of the item/items where the problem is visible.
To complete your refund, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless it has been specified.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any issue with the item that has not been raised with the customer service within 30 days since the purchase
If the issue is approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that refunds can take up to 15 working days (excluding weekends and bank holidays) before the funds will appear as credit on your bank account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Next contact your bank as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will investigate further.
All items may be refunded. You will be refunded of the amount that you've paid when you have placed the order.
We will issue a replacement only if the item/items are defective or damaged. If you need help, please contact the customer care at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs just in case you need to return your item/items.
Shipping costs, handling costs and customs duties are non-refundable for any reason. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. The tracking number or link will be released from the post office once you will drop the package, please request the proof of postage so we will know the parcel's location.
MiCiShiBi is not responsible for lost or undelivered return packages.